Experience the true soul of spices in every jar of Ibu Tom Paste. Delight in the perfect harmony of traditional ingredients, carefully handcrafted and long hours of cooking to bring you the ultimate tomyum experience. Make your kitchen a gourmet haven with the magic of Ibu Tom!

• Ibu Tom paste is made with a flavorful combination of ingredients, including dried chili, garlic, bird's eye chili, lemongrass, galangal, shallot, dried shrimp, fresh shrimp paste, culantro, coriander roots, red palm oil, kaffir lime leaves, fish sauce, Tamarind, hand-pressed lime, coconut sugar, salt, and permitted additional seasoning.
• Storage: The product has a shelf life of up to 6 months when unopened and stored at room temperature. You can find the expiry date at the bottom of the jar. Once you open the product, it is best to consume it within 30 days at room temperature. If you prefer, you can also refrigerate it to prolong its freshness.

Dear valued customers,

As the exclusive distributor of Niase Ibu Tom Paste in Singapore, we want to express our deepest gratitude for your continued support and trust. We take immense pride in bringing you the authentic flavors of Niase Tom Yum right to your kitchen.

To ensure that you receive the highest quality product, we conduct a thorough inspection of each and every bottle of Ibu Tom Paste before it is delivered to your doorstep. Our meticulous quality control process involves checking every jar for any signs of leaking or spoilage, guaranteeing that you receive a fresh and perfectly sealed product.

We understand the significance of providing you with an exceptional experience, and our commitment to quality is unwavering. While we take every precaution to secure the jars during shipping, there might be rare instances where slight leaking could occur during transit with our trusted logistics partners.

However, your satisfaction is our top priority, and we are here to promptly address any concerns you may have. If you encounter any issues with your order, kindly check your items immediately upon delivery and take a video of the unboxing process. This will help us better understand the situation and provide us with the necessary reference. If needed, please visit your order history and contact us and we will attend to your query as soon as possible.

Thank you for choosing Ibu Tom, and we are thrilled to continue serving you the finest Niase flavors that have made Ibu Tom a cherished choice among culinary enthusiasts like yourself.

Sincerely,
Sid Tartella
Sole Distributor of Ibu Tom Paste (Singapore)
https://vt.tiktok.com/ZSLqdYao3/ (you may also purchase from our tiktokshop)
https://www.tiktok.com/@sidtartella/playlist/Niase... (See more recipes using Ibu Tom)

• Please ensure that you had created an order with the same date of delivery. Should you need to have it on a different date, please create a new order.
• Deliveries are normally made between 10 am to 10 pm.
  Tartella and its carriers are unable to provide an exact time of delivery. However, we will do our best to provide an estimated delivery time on the day through an email. Also, Our carriers will contact you before delivery.
  
• If the delivery address is to your workplace, please indicate in the 'Remarks' field during checkout and we will have it arranged during office hours (10 am to 5 pm). We won't be able to cater to specific timing requests.
• If preferred, Pick-Up can also be arranged at Jurong West Street 81 between 4 pm and 6 pm, to avoid delivery charges.
• Delivery & Pick-up are only available on the stated date.
• We are unfortunately unable to accept orders over the quantity our store expects to receive. Once all available dates are filled, the item will be marked as OUT OF STOCK and we will not be able to accept new orders for it. If the item is OUT OF STOCK on the chosen date, please select the next available date.